Let’s pretend you work in IT and you’re looking for a new digital service desk platform to help your employees reset passwords or onboard new hires. You use Google’s AI Mode to search for suggestions, which quickly spits out a detailed answer listing companies to explore, their pricing, and what each option is best for. It helpfully cites more than a dozen websites, which AI Mode used to craft a response. The first source link is from Zendesk, a company that offers the exact service you’re looking for – but when you click through, something is entirely off.
A blog post attributed to the director of product marketing says Zendesk put togeth …
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